Donor Privacy Policy
CitiHope International Inc. dba CitiHope Relief & Development is committed to respecting the privacy of our donors. We have developed this privacy policy to ensure our donors that donor information will not be shared with any third party. Further, CitiHope wishes to inform you of the way your information is used. We also provide you with the opportunity to remove your name from our mailing list, if you desire to do so.
Information Collected
Here are the types of donor information that we collect and maintain:
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Contact information: name, organization, complete address, phone number, email address;
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Payment information: credit card number and expiration date, and billing information;
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Shipping information: name, organization, complete address and contact info;
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Information concerning how you heard about CitiHope International;
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Information you wish to share: questions, comments, suggestions;
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Your request to receive periodic updates; e.g., to individuals who request it, we will send periodic mailings related to specific fundraising appeals, prayer concerns, and newsletters.
How Information Is Used
CitiHope International uses your information to understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, communicate back to you, and update you on ministry happenings. Credit card numbers are used only for donation or payment processing and are not retained for other purposes. We use the comments you offer to provide you with information requested, and we take seriously each recommendation as to how we might improve communication.
No Sharing of Personal Data
CitiHope International Inc. will not sell, rent, trade or transfer your personal information to outside organizations. Use of donor information will be limited to the internal purposes of CitiHope International Inc. and only to further the mission of CitiHope International Inc. Nevertheless, security measures may not prevent all losses, and CitiHope is not responsible for any damages or liabilities relating to security failures.
Removing Your Name from Our Mailing List
It is our desire to not send unwanted mail to our donors. Please contact us if you wish to be removed from our mailing list.
Contacting Us
If you have comments or questions about our donor privacy policy, please send us an email at info@citihope.org or call us at (845) 586-6202.